OTO Development currently manages 33 upscale, mid-scale, and extended stay properties located in key markets throughout the United States. An award-winning hotel management company, OTO has been consistently recognized as an industry leader in brand management and customer service.
Hotel brands use key indicators to determine and evaluate property performance. Hotels managed by OTO consistently meet or exceed standards set by each brand. We are particularly proud that our guest satisfaction scores consistently rank well above brand averages and among the highest of all management companies.
A results-oriented organization, OTO delivers excellence through a multi-faceted strategic management approach. With an aggressive top line focus, we have consistently provided industry-leading returns for our investors. The strength of our leadership at all layers is due to the cultivation of a supportive and entrepreneurial environment for our team members. The end result of our efforts is a high-quality product delivered within brand and property requirements that culminates in exceptional experiences for our customers.
The key to success in hotel management is strong leadership at both the company and hotel level. At OTO Development, our hotel management leadership is comprised of seasoned hotel professionals with an average of 20 years industry experience with expertise that is unparalleled. At the hotel level, the leadership is exceptionally strong, with most General Managers touting at least 10 years lodging experience.
We pride ourselves on promotion from within, which has proven successful due to extensive training and development and a company culture based on the foundation of integrity, ethical behavior, and respect for team members. Efforts are appreciated, individual and team results rewarded, and successes celebrated; all of which encourages team members to continually strive for their full potential. The product of this type of company culture is a work environment where opinions are respected and the common goal is the relentless pursuit of improvement.
Each hotel within our portfolio is managed with the single goal of providing value – to our owners, our employees, and our customers. Our philosophy of long-term value enhancement has produced a solid history of exceptional brand management. The drive to increase the value of each hotel is further strengthened by the fact that OTO is not only an operator but also an owner.
We build and sustain strong brand relationships through an integrative perspective, striving for continual improvement through benchmarking and best practice sharing. This allows us to remain flexible and nimble, adapting to market conditions and taking advantage of opportunities to provide further value. The focus on results is evident through our practice of monthly, weekly, and daily reports.
To provide value to all stakeholders, we rely on a balance scorecard comprised of:
- Maximizing RevPar and RevPar Index against our competitive sets in each market
- Ensuring a high level of team member satisfaction
- Providing exceptional customer service
- Delivering industry leading returns for our investor
OTO Development relies on a bevy of financial and management tools to ensure the highest level of return on investment. The following list includes some of the tools utilized by our team to track performance and plan for future success:
- Labor Analysis on a weekly basis
- Revenue Management Reviews on a weekly basis
- Profit & Loss Statements on a monthly basis
- FLEX Expense Model to ensure efficiency in expense controls
- Supportive Asset Management from corporate office
- Nationally directed preventative maintenance program
- Reactive and Proactive Sales Tools
- E-Commerce Scorecard
- Social Media Monitoring
- Integrated Work Flow Systems
- Budgeting, Forecasting, and Financial Reporting Tools